PUBLIC NOTICE ON TRENDING VIDEOS ABOUT ENTEBBE INTERNATIONAL AIRPORT MANAGEMENT UGANDA CIVIL AVIATION AUTHORITY
January 19, 2023
We have noted various trending social media videos highlighting cases of alleged extortion of money from passengers
through Entebbe International Airport. Uganda Civil Aviation Authority does not in any way condone such acts and where
such incidents have happened, it is highly regrettable and unacceptable.
It is important for the public to know that while UCAA facilitates operations at Entebbe International Airport, this is done in
liaison with several independent providers of key services, including, but not limited to Immigration, handling agents (NAS
and DAS), airlines, Ministry of Health through port health, Security agencies, URA customs, and Ministry of Gender, Labour
and Social Development (Labour externalization agents), among others.
Nevertheless, we would like to assure the public that previously reported cases with specific details have been thoroughly
investigated and where staff of various agencies operating at the airport were found culpable, serious disciplinary action
was taken, including termination of contracts and withdrawal of airport access passes from them, among others. We would
like to reiterate our commitment to continue engaging all the airport service providers to take tough action on anyone found
culpable of this vice, and also ensure that complaints are duly addressed to the satisfaction of the airport users.
Unfortunately, none of the regurgitated trending videos specifically states a particular check point, time, day and flight
details of when the alleged extortion may have taken place. This would help the investigations. We are contacting the
parties in the tik-tok videos to share with us information that can guide us to take quick action. In the past, we have investigated similar generalised claims made on Tik-tok, but unfortunately no specific information was established to corroborate
The airport has cameras placed in strategic places for security reasons and to enable UCAA address such issues when
The Authority urges the travelling public not to be compelled or lured into paying money to any staff they interface with
(from whichever agency) in the course of travel through Entebbe International Airport. Please immediately report any
case(s) of extortion in exchange for favors, including cases where the passenger has already left the airport. Please contact
the following senior officials for immediate assistance.
General Manager, Entebbe International Airport – 0702-055158
Manager Aviation Security – 0701488366
Manager Operations – 0758483681
Chief Liaison Officer Airports – 0701477049
Email : firstname.lastname@example.org
Whatsapp: +256 757 269670
The public is also reminded that any inappropriate financial dealings with any person within the airport (such as
exchange of money for favours) is illegal and criminal. Whoever may be found promoting it (passenger or employee )
is liable to be charged for abetting commission of a crime.
We shall continue to take action, but we need the public to cooperat
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